Refund Policy

1. Products and Services Covered

This refund policy applies to the following products and services:

• Premium Memberships: Including monthly, quarterly, and annual subscription plans
• Digital Publications: E-books, guides, and premium articles
• Online Courses: Gaming tutorials, workshops, and educational content
• Event Tickets: Virtual and in-person gaming events organized by Qudresame
• Merchandise: Physical products such as branded items, game accessories, etc.

Free content and services offered on our website are not eligible for refunds.

2. Refund Conditions

2.1 Premium Memberships

• 14-day cooling-off period: You can cancel your subscription within 14 days of purchase for a full refund, provided you haven't accessed premium content during this period.
• Prorated refunds: After the cooling-off period, if you cancel your subscription, you may be eligible for a prorated refund for the unused portion of your subscription period, at our discretion.
• Automatic renewals: We do not offer refunds for automatic subscription renewals where the renewal notification was sent to your registered email address and you did not cancel before the renewal date.

2.2 Digital Publications

• Pre-access period: You may request a refund within 7 days of purchase if you have not downloaded or accessed the digital publication.
• Quality issues: If the digital publication contains significant technical errors that make it unusable (e.g., corrupted files, missing content), you may request a refund within 14 days of purchase.
• No refunds for content dissatisfaction: We do not offer refunds based on subjective dissatisfaction with the content once it has been accessed or downloaded.

2.3 Online Courses

• Satisfaction guarantee: If you complete less than 25% of a course and are not satisfied with its quality, you may request a refund within 14 days of purchase.
• Technical issues: If you experience persistent technical issues that prevent you from accessing or completing the course, and our support team cannot resolve them within a reasonable timeframe, you may be eligible for a full or partial refund.

2.4 Event Tickets

• Cancellation by customer: Refunds for event tickets are available up to 14 days before the scheduled event date. After this period, tickets are non-refundable but may be transferable to another person.
• Cancellation by Qudresame: If we cancel an event, you will be entitled to a full refund or the option to transfer your ticket to a rescheduled date, if applicable.
• Virtual events: For virtual events, if you experience technical issues that significantly impact your ability to participate and these issues are determined to be on our end, you may be eligible for a partial or full refund.

2.5 Merchandise

• Return period: Physical products may be returned within 30 days of delivery if they are in their original condition with all packaging and tags intact.
• Defective products: If you receive a defective or damaged product, please contact us within 7 days of delivery with photos of the damage for a replacement or refund.
• Shipping costs: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item sent, defective product).

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at refunds@qudresame.org or through our Contact Page.
2. Include your order number, the date of purchase, and the product or service for which you're requesting a refund.
3. Clearly state the reason for your refund request.
4. Provide any relevant documentation or evidence to support your request (e.g., screenshots of technical issues, photos of damaged merchandise).

3.2 Processing Time

We aim to process all refund requests within the following timeframes:

• Initial review: We will acknowledge your refund request within 2 business days.
• Decision: A decision regarding your refund will be communicated to you within 5 business days of receiving your request.
• Refund processing: If your refund is approved, we will process it within 7 business days of approval.
• Bank processing time: Once processed, refunds may take an additional 5-10 business days to appear in your account, depending on your payment method and financial institution.

3.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase. For example:

• Credit/debit card purchases will be refunded to the same card.
• PayPal purchases will be refunded to your PayPal account.
• Bank transfers will be refunded via bank transfer to the original account.

In some cases, we may offer store credit instead of a monetary refund, particularly for partial refunds or special circumstances.

4. Exceptions and Special Circumstances

4.1 Promotional or Discounted Items

Products or services purchased with a significant discount (more than 50% off the regular price) or as part of a special promotion may be subject to modified refund terms, which will be clearly communicated at the time of purchase.

4.2 Gift Purchases

Refunds for gifts will be issued to the original purchaser, not the gift recipient. Gift recipients wishing to return an item should coordinate with the original purchaser.

4.3 Bundle Purchases

For bundled products or services, partial refunds for individual components may not be available. If you wish to return a bundle, the entire bundle may need to be returned.

4.4 Account Closure

If you close your Qudresame account, any active subscriptions will be canceled, but refunds for the unused portion will be provided only in accordance with the terms outlined in section 2.1.

4.5 Chargebacks

Before initiating a chargeback with your payment provider, we strongly encourage you to contact our customer support team to resolve any issues. Unauthorized or fraudulent chargebacks may result in the termination of your account and may be reported to relevant authorities.

5. Non-Refundable Items and Services

The following items and services are generally non-refundable:

• Digital content that has been accessed, downloaded, or streamed
• Personalized or custom-made products
• Subscription services after the cooling-off period if you have accessed premium content
• Event tickets within 14 days of the event (unless the event is canceled by us)
• Physical products that have been used, damaged, or had their original packaging removed
• Services that have been fully delivered

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

For purchases made before a policy change, the refund policy in effect at the time of purchase will apply.

7. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

• Email: refunds@qudresame.org
• Phone: +3292693790
• Postal Address: 49 Vanessa Gateway, Port Adrianbury, E12 5QJ
• Contact Form: Available on our Contact Page

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM CET, excluding holidays.